KiwiKitsNZ privacy policy

This Privacy Policy describes how KiwiKitsNZ (the Site Owner or we) and the owner of firstaidkitsNZ.nz (“Site” collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases including your name, contact information, address, billing and payment/transaction information We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at sales@firstaidkits.nz   or phone us at 0800111548

Collecting Personal Information

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

Order information

Examples of Personal Information collected: name, email billing address, shipping address, payment information (including email address, and phone number).

Purpose of collection: to provide products or services to you to fulfil our contract, to provide customer support, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection collected from you.

Disclosure for a business purpose: shared with shipping companies to enable these shipping companies in order to ship our products to you.

Customer support information

Payment information such as credit card numbers are not held by us unless you expressly volunteer to provide this information to us to enable us to manually process your purchase through our third party processor. All online purchasing is handled by an acreddited third part payment processor. We do not get to see the credit card information. Once you have confirmed your order, your credit card details will be processed by our banking partner, Payment Express (now Windcave). All financial transactions are encrypted for security. Some customers may choose to use Paypal to make payments. PayPal is designed to be safe for buyers. It's a secured platform, and does not display any credit card or bank information to other users. Your personal and financial details are securely encrypted to ensure your money and information stays safer when you pay with PayPal.

We do not share your purchasing information with service providers unless these are our off site depatching agents or couriers for the express purpose to process orders.

Customer information collecting and Google Analytics

We use Google Analytics to help us understand how our customers use the Site. In its Terms of Service, Google Analytics clearly states that users of the service must have a Privacy Policy in place. This is necessary in order to comply with privacy laws that require certain disclosures and protections for the management of personal consumer information.

Google requires any business using Analytics to disclose use of the service and explain how user data is gathered and stored. You can read more about how Google uses your Personal Information here:

https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information and retention of such information

When you place an order through the Site, we will retain information retaining to processing payments, billing and customer interaction for our audit, customer support and records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

As required by the Privacy Act 1993, we follow strict security procedures in the storage of personal information that we hold in order to keep the personal information that we hold safe.

Will we disclose the information it collects to outside parties?

We do not sell, trade or rent your personal information to others.

We may collect aggregate statistics about our customers, sales, traffic patterns, and other related site information to assist us in understanding our customer and customer preferences however, these statistics will not include personally identifying information.

We comply fully with the Unsolicited Electronic Messages Act 2007. We will not share, sell, rent, swap or authorise any third party to use your email address without your permission. If you feel you have received an email from us in error, please contact at sales@firstaidkits.nz   or phone us at 0800111548

We employ other companies to perform services on our behalf e.g. shipping and delivering our products, analysing data, providing marketing assistance, processing credit card payments and providing customer services. We will give such companies and individuals access to personal information needed to perform these functions, but they may not use it for any other purposes and are required to process the data in accordance with the Privacy Act 1993.

Links to other websites and services

KiwiKitsNZ's website may contain links to other sites which provide services to us such as our payment processor or where additional information may be obtained to help assist customers with technical or product support. These are provided solely for the convenience of our visitors. If you choose to click on the link to another website to use its services or resources, we are not liable in respect of your use of the linked website.

Your rights

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Removing consent to use contact information

If you no longer wish to receive marketing communication from us you can opt out of all email marketing communication by click on unsubscribe from these messages at the bottom of the email.

Accessing and updating your data

If at any point you wish to understand what data we hold about you, you can ask us. You can also ask us to correct the data we hold about you. Email us at sales@firstaidkits.nz   Since we have strict processes in place to secure this data, we may require proof of identification prior to providing any information to you.

Your consent

By using our website you consent to the collection and use of this information by us.